Butterfield policies
Priivacy policy
Privacy Protection
This policy establishes how we handle information we learn about you when you visit our website. Protecting the privacy and personal data of our visitors is of utmost importance to us. Protecting your privacy and your personal data is an important aspect of the way we create, organise and implement our activities on-line and off-line.
Linkages Characteristics
The specific practices outlined in this privacy statement apply to the www.butterfieldcentre.co.uk website. Other bodies/entities linked to our website may have different practices, though the commitment to your privacy will always be the same. You are encouraged to review the privacy statements of other bodies/entities when visiting their website(s).
Purpose Specifications and Data Collection
In general, you can browse the Butterfield Centre website without disclosing any information about yourself. If you visit the Butterfield Centre website to read or download information, we collect and store only the following information that is automatically recognised: the date and time, the originating IP address, the domain name, the type of browser and operating system used (if provided by the browser), the URL of the referring page (if provided by the browser), the object requested and the completion status of the request.
Cookies and Other Technologies
As described above, we sometimes collect anonymous information from visits to our site to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on the www.butterfieldcentre.co.uk website, but we do so in ways that keep information anonymous. We use the information that we collect to measure the number of visitors to the different areas of our site, and to help us make the site more useful to visitors. This includes analysing these logs periodically to measure the traffic through our servers, the number of pages visited and the level of demand for pages and topics of interest. The logs may be preserved indefinitely and used at any time and in any way to prevent security breaches and to ensure the integrity of the data on our servers.
We collect the anonymous information we mentioned above through the use of various technologies, one of which is called “cookies”. A cookie is an element of data that a website can send to your browser, which may then be stored on your hard drive. For example, on a website with a login system (if users register for it), cookies are used to save the visitor’s password so that it does not have to be entered at each new visit.
This anonymous information is used and analysed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want any transaction details used in this manner, you can disable your cookies.
Individual Participation / Access
You can ask us whether we are keeping personal data about you, and you can also request to receive a copy of that personal data. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of identity, we reserve the right to refuse to send you the personal data.
We will make a sincere effort to respond promptly to your requests regarding the previous questions or to correct inaccuracies in your personal information. At any time, you may request that we delete or correct your personal information in our logs. For such requests, please contact anne@butterfieldcentre.co.uk
Security
We intend to protect the quality and integrity of our personal information. The Butterfield Centre has implemented technologies and security policies to protect the stored personal data of our users from unauthorised access, improper use, alteration, unlawful or accidental destruction and accidental loss. The Butterfield Centre employees and processors who have access to personal data are obliged to respect the privacy of our visitors and the confidentiality of their personal data.
The Butterfield Centre will not sell or rent your personal information to anyone.
We will only send personally identifiable information about you to other companies or people when:
We respond to court orders, or any legitimate request by authorities with which we must comply for legal process; or
We find that your actions on our website violate these instructions.
Links
Throughout the Butterfield Centre website, you may find links to third-party websites. Please note that The Butterfield Centre is not responsible for the privacy policies or content on third party websites.Privacy Support
If you have any enquiries about our privacy statement, please contact anne@butterfieldcentre.co.uk.
Cookie Policy
Cookie Policy
Like most websites, we use cookies and similar tools across our website to improve your experience and our website’s performance. This page explains how we do that.<
What are cookies?
Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website to recognise your device the next time you visit.
Cookies do many things. For example, they can help us analyse how well our website is performing or even recommend content we believe will be most relevant to you.
Certain cookies contain personal information. For example, if you click to “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you. Instead, cookies will collect more general information, such as how users arrive at and use our website, or a user’s general location.
What cookies do we use?
We use five types of cookies and similar tools across our website to improve its performance and enhance your user experience.
We use Google Analytics cookies in order to evaluate your use of the website and compile reports for us on activity on the website.
You can learn about Google Analytics cookies by visiting this site: policies.google.com/privacy
Can you block our cookies?
Cookies help you to get the most from our website, so please remember that if you do choose to disable cookies, you may find that certain sections of our website do not work properly.
How do I disable cookies?
All recent versions of popular browsers give you some control over cookies. You can find out how to control cookies in your browser by visiting this site: www.aboutcookies.org/how-to-control-cookies/
More information
If you’d like to know more about how businesses use cookies, visit: www.allaboutcookies.org
Making a complaint
Making a complaint
The Butterfield Centre is committed to the highest standards for our qualifications, and we are required to have a complaints procedure that is available to learners. We strongly recommend that you make every effort to resolve things informally first, as this could be the most productive way forward.
How do I make a complaint about my centre, training provider or tutor?
We recommend that you contact us in the first instance and follow our complaints procedure
We’ll investigate;
Any aspect of your learning experience, including fees
Decisions about admission to/exclusion from a training course
Complaints or appeals against internal assessment. For complaints and appeals against external assessment or maladministration, please contact anne@butterfieldcentre.co.uk to see our appeals policy.
Any complaint about the centre or its website anne@butterfieldcentre.co.uk to see our complaints procedure and policy
In the first instance, so that we can initiate a complaint, please contact Anne at anne@butterfieldcentre.co.uk with the following:
Your name
Telephone/Mobile number
Email address
Reason for your complaint